Refund policy

Only returns in new resalable condition will be accepted and must contain instruction manuals, accessories and original packaging. Authorization of restock returns is at the sole discretion of Hovig’s Supply House. 

Returns must be made within fifteen, (15), days of the invoice date - warranty returns within 30 days, a restocking charge of 15% applies to returns. After 31 days, there shall be no acceptance for any returns.

For warranty returns credit will be issued upon vendor acceptance of the return. All returns require a Return Authorization (RA). RAs must be clearly marked on the outside of the box-only use a box, not an envelope. Non-compliant returns will be refused.

No products may be returned that are not properly packaged with all components included. Merchandise returned as defective that is deemed fully functional by Hovig’s Supply House will be returned to the customer at their expense.

We recommend that you insure returns in order to be sure that we receive the return package sent.  It is the responsibility of the customer to ensure that the items are returned safely and in a timely manner.

Final Sale! No Returns Accepted the Following Items:

Batteries

Capacitors

Special Order Items

Specific Terms and Restrictions

Movement returns will only be accepted if the movement is defective. It must be returned in original packing with all parts.

Equipment cannot be returned unless defective out of the box - Manufacturer’s warranty only (see warranty).

Any components in the original manufacturer’s packaging cannot be returned once opened.

More Refund Policy

Please complete the Return Authorization request form, You must obtain an RA number prior to returning the product.

Stock item returns must be made within thirty (30) days of the invoice date and will be evaluated on a part-by-part basis. Authorization of restock returns is at the sole discretion of Hovig’s Supply House.  If a part is authorized for return and is a customer error, 15% of the purchase price will be applied as a standard restocking charge. Parts must be new, unused, and contain all the original packaging, instruction manuals and accessories.

The customer is responsible for all transportation, insurance, duties and other similar charges for all returned product(s) (restock, warranty, non-warranty, and other returns) and must ensure that the product is appropriately packaged in a box. Shipping damages resulting from improper packaging will be the customer's responsibility.